All Service Providers and especially smaller Private Cable Operators (PCO’s) that support Multi-family housing are challenged when monitoring their access networks proactively. There is a new product on the market offered by Diablo Data Networks called Gunslinger that can give PCO’s great visibility into the health of the network supporting their customers. You can find them here. They can monitor DOCSIS networks and provide provisioning for cable modems and customer equipment.
Its worth a look.